Rrecently, the marketing department held a Client Satisfaction Questionaires,which is usually taken anually. The overseas team sent the form to the MOCWELL ENERGY(WUHAN) CO.,LTD,who has ever ordered the mud pump ZB400II and BH800III spares twice last year as the partner. We offered a professional and sincere guidiance on the requested pump spares from the spesific postion on the compoments of the pump,function,usage,metrial,
drawing number,size and weight.Mr.Zhao,the boss of MOCWELL left a deep impression on what we had offered and promised a longer deeper cooperation with us on pumps and pump spares for oil fields.
For the Serbia mining client,we aslo paid more attention to their site practical needs before the tech solution is settled down by taking the operaion photos, videos, online video meetings and wechat calls to learn and understand the end user's worries and expections. And we sent the designer and engineer and one assembly worker to the site for debugging .The two guys even spent a lonely Spring Festival at the site,let alone the unadpted food and strange language. The 2-month overseas site travel trip is challenging suffering for the two Baoji Pump young men while the meaning of direct site service is profound and lasting, The site engineers and technicans were very satisfied and thankful for what the service team had done for them. It is not onlly a technology and process transfer but also a warm communication between two companies, two cultures and two countries.
Business and service creat value,build up the bridge and touch the heart!